Dumfries, VA; February 5, 2024 – Terrestris Global Solutions, LLC proudly announces its achievement of certification under the ISO/IEC ISO 20000-1:2018 standard for Information Technology Service Management (ITSM). ISO 20000-1:2018 sets forth requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS). This encompasses planning, design, transition, delivery, and improvement of services to meet service requirements and delivery value. The compliance with ISO 20000-1:2018 assures government and commercial customers that Terrestris provides high-quality services while adhering to international standards.

Undergoing a comprehensive audit of its service management system, Terrestris demonstrated excellence in areas such as management responsibility, governance of processes operated by others, documentation management, resource management, and continuous improvement. This accomplishment reflects the collective efforts of the entire organization in developing and maintaining a Quality System that meets rigorous standards.

Jose Espada, Operations Manager at Terrestris, LLC and head of the Terrestris ITSM Certification Initiative, expressed, “Our customers are looking for companies that understand service management principles and apply them to deliver real-world solutions. This certification affirms our commitment to provide our customers with sound, industry-leading practices when providing IT services with the highest levels of quality, efficiency, and customer satisfaction. I’m proud of the team’s hard work that led to this achievement that demonstrates the strong service-oriented approach to how we do business.”

Lucas Berg, President of Terrestris, LLC, added, “Our team is driven to provide high-quality service to our customers that exceeds their expectations. Following the standards embraced by ISO provides a great framework for us to deliver innovative and timely solutions.”

About ISO:

ISO (International Organization for Standardization) is the world’s largest developer of voluntary international standards. International standards provide state-of-the-art specifications for products, services, and good practices, contributing to making industries more efficient and effective. Developed through global consensus, they help break down barriers to international trade.